Skip to main content
Boston, Massachusetts
Seaport Hotel benefits
  • Complimentary Internet
  • Complimentary bottled water
  • 3 Restaurants and Bars
  • One of Boston's Best Gyms
  • Free Bicycles to Explore
  • Free Electric Car Charging
  • MBTA "T" stop on campus
  • Heated indoor pool
  • Seaport Hotel & World Trade Center, Boston FAQs
FAQs
Get the most out of your visit with travel tips from our team. Here are answers to some of the most frequently asked questions we receive from guests. Contact us to get answers to any questions you can't find on the list and we'll be happy to help. Plan your Boston trip now.
  • What sanitation steps is the Seaport Hotel implementing prior to reopening?

    We have been hard at work discussing and implementing plans in conjunction with recommendations by global and local public health authorities. Some of the steps we are taking include:
    • Team members will be required to wear masks.
    • Social distancing of 6 ft. will be required with guest and team member interactions, including during the check-in and check-out process.
    • Team members have been trained on enhanced hygiene and safety protocols.
    • Temperature checks will be performed at check-in at our main entrance on Seaport Lane, and masks are available should you need one.
    • The hotel's schedule of cleaning and sanitizing has been enhanced; this includes all public areas including doorknobs, door frames, handles & railings, elevators and other common touchpoints.
    • To view our complete list of reopening protocols, please visit our Reopening Protocol page, which is found at the top of the SeaportBoston.com homepage.
  • How will my stay at the Seaport Hotel be different once it reopens?

    Seaport’s team members have all been trained on enhanced hygiene and safety protocols; all will be wearing masks and following social distancing guidelines. Upon arrival, guests’ temperatures will be checked and masks will be available if you need one. Guests will find protective glass at the Registration Desk and Concierge Desk for safety. For the safety of guests and team members, valet parking services will not be available however convenient self-parking in our attached underground garage is available. The hotel will have a single point of entry and exit (our main entrance at One Seaport Lane).

     

    Guest rooms will be vacant for 24 hours after a guest checks out. Thorough guestroom sanitization plans, over and above our current AAA award-winning standards, have been implemented. Guests will find in-room hand sanitizer and disinfecting wipes in the guest room, and a non-contact door opener will be given at check-in. Daily housekeeping services will not be provided to occupied rooms; services, including towel requests and trash removal, may be requested by phone or text and products fully sanitized. The air circulating in guest rooms will be sanitized by UVC lighting and the maximum mixture of fresh air. The TV remote has been sanitized by an in-room UVC lightbox, which is available for guest use as well. Guests may refer to their in-room TV for details on products and services available.

     

    Initially, the Seaport Café will service all meal periods, 6 am - 7 pm (Aura restaurant and TAMO Bistro + Bar will remain closed). A limited selection of beer & wine is available; for in-room consumption, guests are asked to please pick up at the Seaport Café. Protective equipment will be worn by all restaurant team members and protective glass installed at counter service for safety.

     

    When Wave Health & Fitness reopens, protective glass will be installed at the check-in desk and protective equipment will be worn by all Wave team members. Equipment will be properly spaced for social distancing and advanced scheduling will be required for access to limit total simultaneous capacity in both pool and workout facilities.

     

    To view our complete list of reopening protocols, please visit our Reopening Protocols page.

  • What restaurants will be opening when the Seaport Hotel opens?

    Initially, guests will be able to enjoy breakfast, lunch and dinner from the Seaport Café, located on the lobby level of the hotel. TAMO Bistro + Bar, as well as Aura restaurant, will remain closed. Please check our website for updates. A number of local restaurants within walking distance of the hotel are offering a variety of dining options; please contact our Concierge for updates.
  • Is the Seaport Garage open?

    The Seaport Garage has remained open this spring and continues to be open for visitors and guests. Whereas valet parking will not be provided at the Seaport Hotel initially upon reopening, guests are encouraged to park in the Seaport Garage. Rates and parking information can be found here (link to Seaport Garage section of SB.com).
  • What is there to see & do in Boston this summer? Is anything open?

    Yes, there are plenty of things to see & do in Boston this summer! The Freedom Trail (link - https://www.thefreedomtrail.org/) is open for exploring, as is the Boston Harborwalk (https://www.bostonharbornow.org/what-we-do/explore/harborwalk/), which is adjacent to the Seaport Hotel. The Rose Kennedy Greenway (https://www.rosekennedygreenway.org/) is a short walk from the hotel. Seaport guests can enjoy a round of golf at Granite Links (https://www.granitelinks.com/) – please contact our Concierge for a tee time. Seaport’s complimentary bicycles are available and are disinfected between uses. Museums and other attractions are following the state’s reopening protocol in terms of determining their reopening time, and updates will be provided here.

     

    Museums and other attractions are following the state’s reopening protocol in terms of determining their reopening time, and updates will be provided here.

  • Am I able to check in early?

    While we cannot guarantee your room or suite will be ready for an early arrival, if you arrive prior to 3pm and a room is available, we will be happy to check you in. If we do not have room ready upon your arrival, we can store your luggage for you while you wait.
  • Is the Seaport Hotel pet friendly?

    Yes. The Seaport is a pet-friendly hotel and we welcome pets under 25 lbs. Our rooms are spacious and there are plenty of walking areas and parks right outside. There is a $100 non-refundable cleaning fee required at check-in as well as a pet policy waiver. For more information, contact us directly at 617-385-4000.

  • Can I request a rollaway bed, fan, or microwave to be put in my room prior to arrival?

    Yes, rollaway beds, fans and microwaves are complimentary upon request on a first-come-first-served basis. We are unable to place rollaway beds in our Deluxe and Premier rooms with 2 double beds.
  • Do you offer incoming and outgoing shipping services at the hotel?

    Yes, we are happy to accept any outgoing FedEx or UPS packages for hotel guests. Should you wish to have something shipped to you at the hotel the best shipping address is:
     

    Seaport Hotel

    Attn: Guest Name
    1 Seaport Lane
    Boston, MA 02210.
     
    The following package and handling charges will be posted to the guest room upon receipt of the package:
    • Letter Size - $2.00
    • Up to 20 LBS - $5.00
    • 21-50 LBS - $10.00
    • 50+LBS - $30.00
    • DISPLAY CASES AND CRATES - $30.00
    • PALLETS - $85
  • Does the hotel offer laundry service?

    We do offer laundry service at the Seaport Hotel. Items collected by 9am and will be returned to your room by 5pm the same day. Items collected after 9am will be returned by 5pm the following day. Please contact us for current pricing.
  • Are bike rentals available?

    We do offer complimentary bikes in season and helmets for guests of the hotel on a first come first serve basis. We also have a Hubway Station conveniently located just steps from the hotel entrance on Congress Street.
  • Do you have wheelchairs available for guest use?

    We would be happy to put you in contact with a number of companies that rent wheelchairs that can be delivered to the hotel prior to your arrival. Please contact the Concierge at 617-385-4500 for more information.
  • Does the Seaport Hotel offer babysitting services?

    The Seaport Hotel does not provide babysitting services however, we can provide you with information on local babysitting companies we trust. We also offer Seaport's First Mate's Club with activities and games for kids.
  • Do any Boston trolley tours stop close to the hotel? 

    Yes. You’ll find several Boston trolley tours and the Old Town Trolley right near the Seaport Hotel. You can be picked up right in our Seaport District neighborhood at the nearby Fish Pier.
  • Do you offer money exchange?

    Yes, the Seaport Hotel offers currency exchange for both Euros and Canadian Dollars in the lobby for the convenience of our international guests.
  • Is the hotel near public transportation?

    The MBTA Silver Line station is located on-site, adjacent to the hotel, and provides service from the WTC Station to Boston Logan International Airport terminals every 10 minutes during the weekday and every 15 minutes during the weekend.
  • What Is Boston like?

    Boston is a vibrant modern and historic city, with diverse neighborhoods, incredible attractions, museums, parks, shopping, food, and culture.  There is so much to enjoy in Boston, from the Seaport District to Freedom Trail to the Harborwalk.
  • Where is the best place to stay in Boston with kids?

    Boston is a family friendly city and the Seaport Hotel is the perfect place to stay with kids. With its warm New England personality and perfect location in the Seaport District, the hotel offers home inspired rooms and suites where families can relax and enjoy harbor and city views. Our family friendly hotel also offers the unique First Mate’s Club with fun activities, games and learning experiences for kids. Seaport Hotel is within walking distance of the Boston Harborwalk, Boston Children’s Museum, and the New England Aquarium.
  • What is there to do at the Seaport in Boston?

    The Boston Seaport District is the city’s playground, between the waterfront and historic Fort Point. The Seaport is the place for shopping, dining, arts and culture, nightlife, entertainment and sightseeing along the waterfront. Discover Boston’s vibrant food and drink scene, scenic parks, art galleries, clubs, museums and attractions like The Institute of Contemporary Art/Boston (ICA) and the Boston Children’s Museum.
  • What food is Boston known for?

    A true foodie town, Boston is best known for its baked beans. But the coastal city is loved for its seafood - from lobster rolls and New England clam chowder to steamed clams and fish and chips. The city is also known for its Boston Cream Pie and the famous Fenway Frank. There’s also a bit of a rivalry over the best cannoli in Boston. Some locals say Mike’s Pastry and some the North End.
  • Where can I shop in Boston?

    Boston is a lively shopping destination dotted with fashionable and funky neighborhoods, malls, and districts. The best places to shop in Boston are:
    • Seaport District - Waterfront district wit trendy stores, art galleries and museums
    • Newbury Street - fashionable street with upscale designer stores and boutiques
    • Faneuil Hall Marketplace - national and local stores, boutiques, and restaurants
    • Prudential Center & Copley Place - two malls connected by a skywalk with high-end department stores
    • Downtown Crossing - downtown shopping district with Macy’s and The Corner Mall
    • Charles Street - Beacon Hill’s collection of boutiques and contemporary women’s clothing stores
  • What are the best things to do in Boston this weekend?

    The 10 best things to do in Boston on the weekends are:
    • Freedom Trail & Paul Revere House
    • Fenway Park – Home of the Boston Red Sox
    • Seaport District & New England Aquarium
    • Faneuil Hall & Quincy Marketplace
    • Hop-On Hop-Off Sightseeing Trolley
    • Boston Common & Boston Public Garden
    • Museum of Fine Arts
    • Boston Food Tours
    • Samuel Adams Brewery
    • Boston Harbor Islands National and State Park
  • Do you offer shuttle service to and from the Boston Logan International Airport?

    We do not offer shuttle service from Boston Logan
    International Airport, however, you MBTA Silver Line goes to Logan Airport and
    we have an on-site station.  Service is complimentary from the airport and
    it picks up at every terminal outside of baggage claim. Return service to the
    airport is available via the Silver Line as well. Please see the MBTA for
    current schedules and fares.

  • What has the Seaport Hotel done to support the community during the COVID-19 pandemic?

    The Seaport Hotel is offering its support to Partners HealthCare medical professionals by making hotel rooms available free of charge as they treat members of our community who have COVID-19.  In addition, the outbreak has brought an increase in food insecurity in Boston and the surrounding communities.  The Seaport Hotel team is collaborating with the Greater Boston Food Bank to create approximately 2,640 individual meals per week,  Tuesday - Friday, which are distributed to local residents.
chat banner
Open chat box button Close chat
Back to top