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Seaport Hotel benefits
  • Complimentary Internet
  • Complimentary bottled water
  • 3 Restaurants and Bars
  • One of Boston's Best Gyms
  • Free Bicycles to Explore
  • Free Electric Car Charging
  • MBTA "T" stop on campus
  • Heated indoor pool
  • Seaport Hotel & World Trade Center, Boston FAQs
FAQs
Get the most out of your visit with travel tips from our team. Here are answers to some of the most frequently asked questions we receive from guests. Contact us to get answers to any questions you can't find on the list and we'll be happy to help. Plan your Boston trip now.
  • Does the hotel offer a shuttle to or from Boston Logan International Airport?

    We do not offer shuttle service from Boston Logan International Airport, however, you can the MBTA Silver Line right outside. Service is complimentary from the airport and it picks up at every terminal outside of baggage claim. Return service to the airport is available via the Silver Line as well. Please see the MBTA for current schedules and fares.
  • Am I able to check in early?

    While we cannot guarantee your room or suite will be ready with an early arrival, if you do arrive prior to 3pm and a room is available we will be happy to check you in. If we do not have room ready upon your arrival, we can store your luggage for you while you wait.
  • Is the Seaport Hotel pet friendly?

    Yes. The Seaport is a pet-friendly hotel and we welcome pets under 25 lbs. Our rooms are spacious and there are plenty of walking areas and parks right outside. There is a $100 non-refundable cleaning fee required at check-in as well as a pet policy waiver. For more information, contact us directly at 617-385-4000.

  • Can I request a rollaway bed, fan, or microwave to be put in my room prior to arrival?

    Yes, rollaway beds, fans and microwaves are complimentary upon request on a first-come-first-served basis. We are unable to place rollaway beds in our Deluxe and Premier rooms with 2 double beds.
  • Do you offer incoming and outgoing shipping services at the hotel?

    Yes, we are happy to accept any outgoing FedEx or UPS packages for hotel guests. Should you wish to have something shipped to you at the hotel the best shipping address is:
     

    Seaport Hotel

    Attn: Guest Name
    1 Seaport Lane
    Boston, MA 02210.
     
    The following package and handling charges will be posted to the guest room upon receipt of the package:
    • Letter Size - $2.00
    • Up to 20 LBS - $5.00
    • 21-50 LBS - $10.00
    • 50+LBS - $30.00
    • DISPLAY CASES AND CRATES - $30.00
    • PALLETS - $85
  • Does the hotel offer laundry service?

    We do offer laundry service at the Seaport Hotel. Items collected by 9am and will be returned to your room by 5pm the same day. Items collected after 9am will be returned by 5pm the following day. Please contact us for current pricing.
  • Are bike rentals available?

    We do offer complimentary bikes in season and helmets for guests of the hotel on a first come first serve basis. We also have a Hubway Station conveniently located just steps from the hotel entrance on Congress Street.
  • Do you have wheelchairs available for guest use?

    We would be happy to put you in contact with a number of companies that rent wheelchairs that can be delivered to the hotel prior to your arrival. Please contact the Concierge at 617-385-4500 for more information.
  • Does the Seaport Hotel offer babysitting services?

    The Seaport Hotel does not provide babysitting services however, we can provide you with information on local babysitting companies we trust. We also offer Seaport's First Mate's Club with activities and games for kids.
  • Do any Boston trolley tours stop close to the hotel? 

    Yes. You’ll find several Boston trolley tours and the Old Town Trolley right near the Seaport Hotel. You can be picked up right in our Seaport District neighborhood at the nearby Fish Pier.
  • Do you offer money exchange?

    Yes, the Seaport Hotel offers currency exchange for both Euros and Canadian Dollars in the lobby for the convenience of our international guests.
  • Is the hotel near public transportation?

    The MBTA Silver Line station is located adjacent to the hotel, and provides service from the WTC Station to Boston Logan International Airport terminals every 10 minutes during the weekday and every 15 minutes during the weekend.
  • What Is Boston like?

    Boston is a vibrant modern and historic city, with diverse neighborhoods, incredible attractions, museums, parks, shopping, food, and culture, from the Seaport District to Freedom Trail to the Harborwalk. It’s all outside the Seaport Hotel
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