Skip to main content
Boston, Massachusetts
Seaport Hotel benefits
  • Complimentary Internet
  • Complimentary bottled water
  • 3 Restaurants and Bars
  • One of Boston's Best Gyms
  • Free Bicycles to Explore
  • Free Electric Car Charging
  • MBTA "T" stop on campus
  • Heated indoor pool
  • Seaport Hotel & World Trade Center, Boston FAQs
FAQs
Get the most out of your visit with travel tips from our team. Here are answers to some of the most frequently asked questions we receive from guests. Contact us to get answers to any questions you can't find on the list and we'll be happy to help. Plan your Boston trip now.
  • How is the Hotel preparing for Covid-19?

    The Seaport Hotel & World Trade Center adheres to the recommendations set forth in the U.S. EPA’s Emerging Pathogen Policy regarding cleaning disinfectants effective against the Novel Coronavirus (2019-nCoV).

    The Seaport Hotel & World Trade Center management team will remain in contact with and monitor local, state and federal health agencies for updates as information becomes available.  

    The U.S. Centers for Disease Control and Prevention guidelines suggest hand washing often with soap and water for at least 20 seconds and using alcohol-based hand sanitizers to prevent the spread of 2019-nCoV.   The Seaport Hotel & World Trade Center has positioned hand sanitizer stations and disinfectant wipes in key high-traffic areas throughout the property.  Additionally, the Housekeeping team is taking health and safety measures including, but not limited to, both cleaning and thoroughly disinfecting common areas and surfaces during the day.

    For more information on the Novel Coronavirus (2019-nCOV), please follow the links below:

    World Health Organization

    Centers for Disease Control and Prevention

    The health and safety of our guests, our team members and the community is of paramount importance to us.  With the evolving public health crisis and under the directive of our state government, we will temporarily be closing TAMO Bistro Bar and Aura restaurant, effective Tuesday, March 17th.  Please be advised that as part of the statewide order, no food & beverage can be consumed on premises, however, our Seaport Café remains open for take-out and In-room Dining is available to overnight guests with reduced hours.  Similarly, Wave Health & Fitness, situated on our Plaza Level, is also closed at this time.

    We will continue to monitor and consult with relevant health and government authorities including the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC) and our state and local officials to appropriately follow directives and guidelines as we determine the best time to re-open both TAMO and Aura.  We will provide updates via social media (@seaportboston) and here on our website, seaportboston.com.  We appreciate your understanding, and your patronage.  We look forward to welcoming you to our restaurants in the near future, when the time is right.

  • Am I able to check in early?

    While we cannot guarantee your room or suite will be ready for an early arrival, if you arrive prior to 3pm and a room is available, we will be happy to check you in. If we do not have room ready upon your arrival, we can store your luggage for you while you wait.
  • Is the Seaport Hotel pet friendly?

    Yes. The Seaport is a pet-friendly hotel and we welcome pets under 25 lbs. Our rooms are spacious and there are plenty of walking areas and parks right outside. There is a $100 non-refundable cleaning fee required at check-in as well as a pet policy waiver. For more information, contact us directly at 617-385-4000.

  • Can I request a rollaway bed, fan, or microwave to be put in my room prior to arrival?

    Yes, rollaway beds, fans and microwaves are complimentary upon request on a first-come-first-served basis. We are unable to place rollaway beds in our Deluxe and Premier rooms with 2 double beds.
  • Do you offer incoming and outgoing shipping services at the hotel?

    Yes, we are happy to accept any outgoing FedEx or UPS packages for hotel guests. Should you wish to have something shipped to you at the hotel the best shipping address is:
     

    Seaport Hotel

    Attn: Guest Name
    1 Seaport Lane
    Boston, MA 02210.
     
    The following package and handling charges will be posted to the guest room upon receipt of the package:
    • Letter Size - $2.00
    • Up to 20 LBS - $5.00
    • 21-50 LBS - $10.00
    • 50+LBS - $30.00
    • DISPLAY CASES AND CRATES - $30.00
    • PALLETS - $85
  • Does the hotel offer laundry service?

    We do offer laundry service at the Seaport Hotel. Items collected by 9am and will be returned to your room by 5pm the same day. Items collected after 9am will be returned by 5pm the following day. Please contact us for current pricing.
  • Are bike rentals available?

    We do offer complimentary bikes in season and helmets for guests of the hotel on a first come first serve basis. We also have a Hubway Station conveniently located just steps from the hotel entrance on Congress Street.
  • Do you have wheelchairs available for guest use?

    We would be happy to put you in contact with a number of companies that rent wheelchairs that can be delivered to the hotel prior to your arrival. Please contact the Concierge at 617-385-4500 for more information.
  • Does the Seaport Hotel offer babysitting services?

    The Seaport Hotel does not provide babysitting services however, we can provide you with information on local babysitting companies we trust. We also offer Seaport's First Mate's Club with activities and games for kids.
  • Do any Boston trolley tours stop close to the hotel? 

    Yes. You’ll find several Boston trolley tours and the Old Town Trolley right near the Seaport Hotel. You can be picked up right in our Seaport District neighborhood at the nearby Fish Pier.
  • Do you offer money exchange?

    Yes, the Seaport Hotel offers currency exchange for both Euros and Canadian Dollars in the lobby for the convenience of our international guests.
  • Is the hotel near public transportation?

    The MBTA Silver Line station is located on-site, adjacent to the hotel, and provides service from the WTC Station to Boston Logan International Airport terminals every 10 minutes during the weekday and every 15 minutes during the weekend.
  • What Is Boston like?

    Boston is a vibrant modern and historic city, with diverse neighborhoods, incredible attractions, museums, parks, shopping, food, and culture.  There is so much to enjoy in Boston, from the Seaport District to Freedom Trail to the Harborwalk.
  • Where is the best place to stay in Boston with kids?

    Boston is a family friendly city and the Seaport Hotel is the perfect place to stay with kids. With its warm New England personality and perfect location in the Seaport District, the hotel offers home inspired rooms and suites where families can relax and enjoy harbor and city views. Our family friendly hotel also offers the unique First Mate’s Club with fun activities, games and learning experiences for kids. Seaport Hotel is within walking distance of the Boston Harborwalk, Boston Children’s Museum, and the New England Aquarium.
  • What is there to do at the Seaport in Boston?

    The Boston Seaport District is the city’s playground, between the waterfront and historic Fort Point. The Seaport is the place for shopping, dining, arts and culture, nightlife, entertainment and sightseeing along the waterfront. Discover Boston’s vibrant food and drink scene, scenic parks, art galleries, clubs, museums and attractions like The Institute of Contemporary Art/Boston (ICA) and the Boston Children’s Museum.
  • What food is Boston known for?

    A true foodie town, Boston is best known for its baked beans. But the coastal city is loved for its seafood - from lobster rolls and New England clam chowder to steamed clams and fish and chips. The city is also known for its Boston Cream Pie and the famous Fenway Frank. There’s also a bit of a rivalry over the best cannoli in Boston. Some locals say Mike’s Pastry and some the North End.
  • Where can I shop in Boston?

    Boston is a lively shopping destination dotted with fashionable and funky neighborhoods, malls, and districts. The best places to shop in Boston are:
    • Seaport District - Waterfront district wit trendy stores, art galleries and museums
    • Newbury Street - fashionable street with upscale designer stores and boutiques
    • Faneuil Hall Marketplace - national and local stores, boutiques, and restaurants
    • Prudential Center & Copley Place - two malls connected by a skywalk with high-end department stores
    • Downtown Crossing - downtown shopping district with Macy’s and The Corner Mall
    • Charles Street - Beacon Hill’s collection of boutiques and contemporary women’s clothing stores
  • What are the best things to do in Boston this weekend?

    The 10 best things to do in Boston on the weekends are:
    • Freedom Trail & Paul Revere House
    • Fenway Park – Home of the Boston Red Sox
    • Seaport District & New England Aquarium
    • Faneuil Hall & Quincy Marketplace
    • Hop-On Hop-Off Sightseeing Trolley
    • Boston Common & Boston Public Garden
    • Museum of Fine Arts
    • Boston Food Tours
    • Samuel Adams Brewery
    • Boston Harbor Islands National and State Park
chat banner
Open chat box button Close chat
Back to top