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♪
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Our team members are very happy here at Seaport,
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and I can honestly say
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that when you take care of your team members,
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those team members are gonna take care of your guests.
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And we have some of the very happiest guests in the city.
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One of the things that makes this hotel
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quite unique is the fact
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that there's a tremendous continuity of service.
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Many of the employees have been here since opening.
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I've been working here about 18 years.
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-Nine years. -Six years.
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-17 years. -18 years.
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-10 years. -14 years.
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-8 years. -12 years.
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-16 years. -And it's probably
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one of the best jobs I've ever had
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since I started working at 14.
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Working at Seaport, the people is really the main piece of it.
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Some of my best friends I have literally made working here.
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We work as a family, we work together,
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and our guests see that.
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The smiles that you see
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walking through the halls
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with the different employees,
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you just have that sense of knowing
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that they love their job.
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My guidance to the staff here is create the opportunity,
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be in the moment, make that experience
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be exactly what you need it to be,
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and don't compromise on anything
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but what that guest ultimately needs.
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To me, the customer or a guest is coming to my house.
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Seaport offers a lot of training for employees,
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so I'm very lucky to keep up with my continuing education
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credits that allows me to be a better instructor
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and trainer with my members and clients.
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The team that is made up of these 27 different departments
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we have in the hotel care not only
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about the guests but about each other.
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Three months ago I get a motorcycle accident.
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The people here give me a lot of support,
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they make me feel strong.
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And we see comments from guests about the fact
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that they stay here specifically
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because of Mario at the restaurant
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or Mike in the bar or Mariama, one of our fitness trainers.
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It's the people that really make the difference here.
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Nobody's over their shoulder watching them.
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It has to be internal to them.
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They have to feel that sense of pride
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and that sense of delivery and the sense of importance
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of that moment of truth.
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Congratulating them, thanking them for that,
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that's the most rewarding part of my job.
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(EDT)
- Check-in: 3:00 PM
- Check-out: 12:00 PM
- 428 Rooms & Suites
- Complimentary Wi-Fi
- Free Health Club Access
- Heated Indoor Pool
- Two Bottled Waters Nightly
- Dogs Allowed
- 24-hour Business Center
