1 00:00:00,000 --> 00:00:00,166 2 00:00:00,208 --> 00:00:05,333 ♪ 3 00:00:05,375 --> 00:00:07,750 Our team members are very happy here at Seaport, 4 00:00:07,792 --> 00:00:09,166 and I can honestly say 5 00:00:09,208 --> 00:00:11,125 that when you take care of your team members, 6 00:00:11,166 --> 00:00:13,458 those team members are gonna take care of your guests. 7 00:00:13,500 --> 00:00:16,125 And we have some of the very happiest guests in the city. 8 00:00:16,166 --> 00:00:17,583 One of the things that makes this hotel 9 00:00:17,625 --> 00:00:19,708 quite unique is the fact 10 00:00:19,750 --> 00:00:21,458 that there's a tremendous continuity of service. 11 00:00:21,500 --> 00:00:23,208 Many of the employees have been here since opening. 12 00:00:23,250 --> 00:00:25,333 I've been working here about 18 years. 13 00:00:25,375 --> 00:00:26,375 -Nine years. -Six years. 14 00:00:26,417 --> 00:00:28,208 -17 years. -18 years. 15 00:00:28,250 --> 00:00:29,458 -10 years. -14 years. 16 00:00:29,500 --> 00:00:30,792 -8 years. -12 years. 17 00:00:30,834 --> 00:00:32,250 -16 years. -And it's probably 18 00:00:32,291 --> 00:00:33,708 one of the best jobs I've ever had 19 00:00:33,750 --> 00:00:35,583 since I started working at 14. 20 00:00:35,625 --> 00:00:39,375 Working at Seaport, the people is really the main piece of it. 21 00:00:39,417 --> 00:00:41,917 Some of my best friends I have literally made working here. 22 00:00:41,959 --> 00:00:44,208 We work as a family, we work together, 23 00:00:44,250 --> 00:00:45,417 and our guests see that. 24 00:00:45,458 --> 00:00:46,917 The smiles that you see 25 00:00:46,959 --> 00:00:47,959 walking through the halls 26 00:00:48,000 --> 00:00:49,333 with the different employees, 27 00:00:49,375 --> 00:00:51,208 you just have that sense of knowing 28 00:00:51,250 --> 00:00:52,959 that they love their job. 29 00:00:53,000 --> 00:00:56,125 My guidance to the staff here is create the opportunity, 30 00:00:56,166 --> 00:00:58,417 be in the moment, make that experience 31 00:00:58,458 --> 00:01:00,333 be exactly what you need it to be, 32 00:01:00,375 --> 00:01:02,375 and don't compromise on anything 33 00:01:02,417 --> 00:01:04,125 but what that guest ultimately needs. 34 00:01:04,166 --> 00:01:07,750 To me, the customer or a guest is coming to my house. 35 00:01:07,792 --> 00:01:10,625 Seaport offers a lot of training for employees, 36 00:01:10,667 --> 00:01:14,041 so I'm very lucky to keep up with my continuing education 37 00:01:14,083 --> 00:01:16,291 credits that allows me to be a better instructor 38 00:01:16,333 --> 00:01:18,917 and trainer with my members and clients. 39 00:01:18,959 --> 00:01:22,583 The team that is made up of these 27 different departments 40 00:01:22,625 --> 00:01:24,875 we have in the hotel care not only 41 00:01:24,917 --> 00:01:27,083 about the guests but about each other. 42 00:01:27,125 --> 00:01:30,375 Three months ago I get a motorcycle accident. 43 00:01:30,417 --> 00:01:33,417 The people here give me a lot of support, 44 00:01:33,458 --> 00:01:35,208 they make me feel strong. 45 00:01:35,250 --> 00:01:37,959 And we see comments from guests about the fact 46 00:01:38,000 --> 00:01:39,250 that they stay here specifically 47 00:01:39,291 --> 00:01:42,166 because of Mario at the restaurant 48 00:01:42,208 --> 00:01:45,417 or Mike in the bar or Mariama, one of our fitness trainers. 49 00:01:45,458 --> 00:01:47,750 It's the people that really make the difference here. 50 00:01:47,792 --> 00:01:49,250 Nobody's over their shoulder watching them. 51 00:01:49,291 --> 00:01:51,708 It has to be internal to them. 52 00:01:51,750 --> 00:01:53,875 They have to feel that sense of pride 53 00:01:53,917 --> 00:01:56,166 and that sense of delivery and the sense of importance 54 00:01:56,208 --> 00:01:57,583 of that moment of truth. 55 00:01:57,625 --> 00:01:59,250 Congratulating them, thanking them for that, 56 00:01:59,291 --> 00:02:01,417 that's the most rewarding part of my job. 57 00:02:01,458 --> 00:02:05,458