As we reopen on July 22, the well-being of our guests, team members, vendors and community remains our highest priority. We will continue to follow all Federal, State and Local regulations, as we plan to welcome you back. Should we need to revise our operations plans at any point based on their directions, we will certainly do so. Our plan has been developed in conjunction with David R. Snydman MD, currently Vice Chairman for Research, Department of Medicine, Tufts Medical Center, formerly Chief, Division of Geographic Medicine and Infectious Diseases, and Hospital Epidemiologist at Tufts Medical Center, and Professor of Medicine, Tufts University School of Medicine.
We also have engaged a third-party testing company, TRC, that through direct sampling, monitors existing conditions randomly over a broad geography to immediately identify the presence of any organic material on surfaces and high touch points. TRC is a pioneer in groundbreaking scientific and engineering developments since the 1960s.
Please be advised, effective August 1, 2020, that travelers visiting from the lower-risk states of:
Are considered exempt from the Massachusetts COVID-19 Travel Order.
All individuals over 18 and unaccompanied minors who are coming from other state and do not fall within certain, limited exceptions, must complete the form found on the Mass.gov site prior to entry to the state.
WHAT TO KNOW BEFORE YOU VISIT:
TAMO Bistro + Bar is open to the public from 4 - 10 pm daily; the kitchen is open until 9 pm, Sunday - Wednesday; 10 pm, Thursday - Saturday. Effective September 8th, TAMO will be open daily starting at 5 pm. The Seaport Cafe is open to guests and the public from 6:30 am - 2 pm daily. Wave Health & Fitness will reopen at a later date, however, Wave's indoor pool is open to hotel guests, on a limited basis, from Thursday - Sunday. Due to state social distancing requirements, in order to use the pool, guests must sign-up for a designated time slot once they have checked-in. Time slots are limited and are on a first-come-first-serve basis. Aura restaurant will remain closed. Please note the Seaport Garage has been and continues to remain open. Our website will remain the best source for updates and hours of operation.
Our team has been hard at work discussing and implementing plans in consultation with global and local public health authorities so that we can serve our guests in a safe and efficient manner. We are pleased to share these initiatives below. To see our complete reopening protocol document, please click here.
Team Member Safety Protocol
*All team members will be required to have temperature checked at start of shift and break periods;
*Team members will be required to wear masks;
*Social distancing of 6 ft. will be required with guest and team member interactions, including during the check-in and check-out process;
*Team members have been trained on enhanced hygiene and safety protocols;
*Incident response protocols have been developed and will be implemented in the unfortunate event a guest or team member tests positive for the virus.
Public Space and Guest Registration
*The hotel's schedule of cleaning and sanitizing has been enhanced; this includes all public areas including doorknobs, door frames, handles & railings, elevators and other common touch points;
*At the time of check-in, all guests will be provided with a face mask if necessary;
*Guests will be asked to sign our re-opening waiver, which can be found here;
*Masks are required in public spaces throughout the hotel;
*Fogging machines will be deployed to sanitize larger rooms and spaces;
*A Clorox 360 electrostatic cleaner will be used nightly in all public areas;
*Touchless hand sanitization dispensers have been added to high traffic areas for both guests and team members. This includes the registration and Concierge desk in the main lobby, entrances to all meeting rooms and restaurants.
*Protective glass has been installed at both the Registration Desk and the Concierge Desk for safety;
*Social distance markers at guest registration;
*Kiosk and mobile device enabled check-in, including guest room key production and bill receipt technology will be featured;
*For our mutual health & safety, valet parking services will not be available but convenient self-parking is on site;
*The air circulating in public areas will be sanitized by UV-C lighting, as well as the make-up air in the guest rooms;
*We are adopting new technology to allow for touchless check-in soon and mobile check-in will be available soon after reopening;
*We will have a single point of entry to enable all building entrants to be properly screened for the safety of all. Our main entrance at One Seaport Lane will be the way in and out of the property;
*If you are ill or have flu like symptoms, please do not attempt to check in.
*Thorough guestroom sanitization plans, over and above our current AAA award-winning standards, have been implemented;
*Daily housekeeping services will not be provided to occupied rooms; services, including towel requests and trash removal, may be requested by phone or text and products fully sanitized;
*Guest rooms will be vacant for 24 hours after a guest checks out;
*The number of guests registered to each floor will be limited;
*In-room hand sanitizer and disinfecting wipes are provided in each guest room;
*Additional accessories in guestrooms have been removed to create a more pristine environment;
*The TV remote has been sanitized by an in-room UVC lightbox, which is available for guest use;
*Cleaning products approved by CDC;
*Seaport's PURE Allergy-Friendly rooms remain an option for guests sensitive to allergens.
*Protective equipment for all restaurant team members;
*Protective glass installed at counter service for safety;
*The Cafe will offer beer & wine bottle service available "to go";
*The Cafe will soon offer touchless transactions through OneDine;
*Social distancing practices will be implemented, requiring limited seating capacity with tables separated by at least 6' of space.
TAMO Bistro Bar
*Protective equipment for all restaurant team members;
*The menu will be available via QR code or on TAMO's website for convenience and safety;
* Social distancing practices will be implemented, requiring limited seating capacity with tables separated by at least 6' of space.
*The Seaport Garage will have one point of entrance from the garage to the hotel lobby; signage will direct guests;
*Garage entry is a touchless process to ensure added safety.
Wave Health & Fitness
*Although the gym remains closed, the pool will be open as of August 6 for hotel guests. The pool will be open Thursday - Sunday;
*Reservations may be made on-site; one family will use the pool at a time or two, individual single swimmers;
*Reservations are 45 minute increments;
*Locker rooms will remain closed;
*One towel per guest will be provided at the Wave Reception Desk, which now has protective glass installed for safety;
*Wave team members will clean the pool area between reservations.
*Bike: Complimentary bicycles and helmets are sanitized between each use;
*Stroll: Seaport is conveniently located on Boston's Harborwalk: a unique 43-mile park along Boston's shoreline;
*Golf: Seaport is a member of nearby Granite Links, featuring 27 championship holes; our Concierge is pleased to arrange tee times for guests who wish to golf;
*Explore: Discover American history along the 2.5 mile, red-lined route of the Freedom Trail.
Take a look at our re-opening specials!