Frequently Asked Questions

Seaport's team members have all been trained on enhanced hygiene and safety protocols; all will be wearing masks and following social distancing guidelines. Upon arrival, guests' temperatures will be checked and masks will be available if you need one. Guests will find protective glass at the Registration Desk and Concierge Desk for safety. For the safety of guests and team members, valet parking services will not be available however convenient self-parking in our attached underground garage is available. The hotel will have a single point of entry and exit (our main entrance at One Seaport Lane).

Guest rooms will be vacant for 24 hours after a guest checks out. Thorough guestroom sanitization plans, over and above our current AAA award-winning standards, have been implemented. Guests will find in-room hand sanitizer and disinfecting wipes in the guest room, and a non-contact door opener will be given at check-in. Daily housekeeping services will not be provided to occupied rooms; services, including towel requests and trash removal, may be requested by phone or text and products fully sanitized. The air circulating in guest rooms will be sanitized by UVC lighting and the maximum mixture of fresh air. The TV remote has been sanitized by an in-room UVC lightbox, which is available for guest use as well. Guests may refer to their in-room TV for details on products and services available.

Initially, the Seaport Café will service all meal periods, 6 am - 7 pm (Aura restaurant and TAMO Bistro + Bar will remain closed). A limited selection of beer & wine is available; for in-room consumption, guests are asked to please pick up at the Seaport Café. Protective equipment will be worn by all restaurant team members and protective glass installed at counter service for safety.

When Wave Health & Fitness reopens, protective glass will be installed at the check-in desk and protective equipment will be worn by all Wave team members. Equipment will be properly spaced for social distancing and advanced scheduling will be required for access to limit total simultaneous capacity in both pool and workout facilities.

To view our complete list of reopening protocols, please visit our Reopening Protocols page.