The best way to travel to Boston is to plan ahead. Our FAQ page gives you all the insider info and tips you need for making your Boston hotel experience enjoyable and hassle-free, from where to park to spa and dinner reservations to getting around town.
Please take a look at these frequently asked questions, and for anything else you need, feel free to ask our concierge and knowledgeable team members.
Q: Does the hotel offer a shuttle from the Airport?
A: We do not offer shuttles from the airport, however, public transportation is available via the MBTA Silver Line. Service is complimentary from the airport and it picks up at every terminal just outside of baggage claim. Return service to the airport is available via the Silver Line as well. Please see the MBTA for current fares.
Q: Am I able to check in early?
A: While we cannot guarantee the availability of early arrival, if you do arrive prior to 3pm and a room is available we will be happy to check you in. If we do not have room ready upon your arrival, we would be more than happy to store your luggage for you while you wait.
Q: Is your hotel pet friendly?
A: We are happy to welcome pets under 25 lbs. There is a $100 non-refundable cleaning fee required at check-in as well as a pet policy waiver. For more information please contact us directly at 617-385-4000.
Q: Can I request a rollaway bed, fan or microwave to be put in my room prior to my arrival?
A: Yes, all of these are available complimentary upon request on a first come first serve basis. Please note that we are unable to place rollaway beds in our Deluxe & Premier rooms with 2 double beds.
Q: Do you offer incoming and outgoing shipping services at the hotel?
A: Yes, we are happy to accept any outgoing FedEx or UPS packages for hotel guests. Should you wish to have something shipped to you at the hotel the best shipping address is:
Attn: Guest Name
1 Seaport Lane
Boston, MA 02210.
Please note the following package handling charges that will be posted to the guest room upon receipt of the package:
• Letter Size - $2.00
• Up to 20 LBS-$5.00
• 21-50 LBS-$10.00
• DISPLAY CASES AND CRATES-$30.00
Q: Is laundry service available?
A: We do offer laundry service at Seaport. Items collected by 9am and will be returned to your room by 5pm the same day. Items collected after 9am will be returned by 5pm the following day. Please contact us for current pricing.
Q: Are bike rentals available?
A: We do offer complimentary bikes (with helmet) for guests of the hotel on a first come first serve basis. We also have a Hubway Station conveniently located just steps from the hotel entrance on Congress Street.
Q: Do you have wheelchairs available for guest use?
A: We would be happy to put you in contact with a number of companies that rent wheelchairs that can be delivered to the hotel prior to your arrival. Please contact the Concierge at 617-385-4500 for more information.
Q: Does the Hotel offer babysitting services?
A: Seaport does not provide any babysitting service; however, we are able to provide you with information on local companies that can assist.
Q: Do any trolley tours stop close to the hotel?
A: A number of trolley tours are available and can be picked up right in our neighborhood.
• The Beantown Trolley has a stop directly out front of the hotel that picks up approximately every 45 minutes.
• Both The Old Town Trolley and Super Tours have stops within two blocks and pick up every 15 to 20 minutes.
Q: Do you offer money exchange?
A: Yes, we do offer currency exchange for both Euros and Canadian Dollars.